Top-ranked Butler County restaurants use Future POS
BUTLER, Pa. – Four of the “Best 10 Restaurants in Butler County,” as ranked by the global media group Culture Trip, use Future POS and its award-winning, state-of-the art technology. They are Cooper Station Restaurant in Sarver, North Country Brewing Company in Slippery Rock and Rachel’s Roadhouse and Element Café, both in Butler.
Culture Trip, with offices in London, New York City and Tel Aviv, aims to bring content and recommendations about culture, food and travel to its users. The website said it has 7 million monthly readers and 3 million social media followers.
In looking at Butler County restaurants, Culture Trip evaluated farm-to-table cooking methods, food quality, service and atmosphere.
Restaurant managers said Future POS deserves a high five on the best-of accomplishment because the company is “always available.”
“It was a great honor for us to be in the top 10 restaurants. We were very pleased, and our staff has worked hard to deliver the best food, service and price possible,” said Dena Hochbein, Cooper Station Restaurant general manager. “We have been working with Future POS since our restaurant opened and like our system. When there is a problem, the Service Techs call back very quickly.”
Cooper Station Restaurant serves a seasonal rotation of salads, sandwiches, entrees and craft beer.
Rachel’s Roadhouse on Route 8 opened in 2012 as an addition to the Springfield Restaurant Group. Rachel’s serves American cuisine, including steaks, seafood and salads.
Sheila Nuth, director of training and guest services, said Future POS allows servers to set the pace of the dining experience.
“Future helps us expedite the whole point-of-sale process, which allows our customers of all backgrounds to dine,” she said. “We get families with young children, business groups, millennials out for some fun, and we see mom and dad on a date night.”
Future POS terminals give servers better organizational skills and help them keep tabs on large and changing menus, appetizers and entrée specials, she said. Terminal front ends can be customized to more easily accommodate special orders such as no onion, pickles or cheese.
“Hands down, Future POS helps us be more efficient,” Nuth said.
Springfield Restaurant Group includes a string of restaurants using Future POS. They include Mercer’s Iron Bridge Inn, Zelienople’s Log Cabin Inn and Hickory Bar & Grill in Hermitage.
The Element Café on Main Street serves breakfast and lunch, including sandwiches, wraps, soups and salads and specialty drinks. Chefs aim to use organic ingredients from local growers.
Owner Bruce Beichner said his two Future POS terminals ease operations, especially with large groups during the busy lunch period. Element Café flanks the Butler County Courthouse. Attorneys and their clients frequent the café for a meal in between hearings. Time is of the essence.
“Future POS is a big plus for us,” Beichner said. “Customers order quicker, and the technology instantly sends orders to the cooks. People don’t want to sit here and wait. We had a group of 12 yesterday who came in from the courthouse. They wanted it as ‘fast food.’ Future POS helps us push out the food quick, without sacrificing quality.”
Beichner, who opened the café in 2015, connected the restaurant with free WiFi and decorated the interior brick walks with fun art to create a hipster vibe.
“Butler is slowly catching on to what kind of restaurant we are,” he said. “We are an organic, healthy-living restaurant.”
North County Brewing Company, which opened in 2005, is a long-time Future POS customer. It operates a brew pub in Slippery Rock, a beer cannery outside Slippery Rock and the Harmony Inn restaurant in Harmony.
“We are very humbled to be on the list. Our top priority is to serve the best quality food at a reasonable price while providing our customers a fantastic dining experience,” said Carol Klein, director of North Country Brewing Company operations.
Klein said the company uses six Future POS point-of-sale units at the Slippery Rock restaurant, one at the cannery and five at the Harmony Inn, a historic structure that has been the focus of innumerable media stories on it being haunted.
Co-owner Bob McCafferty said North County switched to Future POS because its original two point-of-sale providers offered little customer service, and there were too many problems with their technology.
“We’ve had Future now for 10 of the 12 years since we opened,” McCafferty said. “With Future, they’re always approachable and available.”
McCafferty said Future POS enables him to stay connected to the company’s operations at three locations.
The Future POS “system actually bears into an inventory system that I have in place that covers the cannery, Harmony Inn and North Country Brewing Company,” he said. “Every morning, I get everything on my laptop. At any minute, I can see what is happening with labor, percentages, sales, or if I want to look to see who has clocked in.”
McCaffery said Future POS has also upgraded North Country’s monitors and software to meet the needs of customers and the businesses. “As we’ve grown, we always buy our hardware and software from them,” he said.
Future POS designs state-of-the art technology for more than 18,000 hospitality venues worldwide. Its software is sold through resellers to more than 600 local restaurants. President John Giles co-founded the company in 1998. His wife Kelly joined as Vice President in 2003.
Culture Trip posted its article at: https://theculturetrip.com/north-america/usa/pennsylvania/articles/the-10-best-restaurants-in-butler-county-pa/